You send guests your WelcomeDeck link — usually with your pre-arrival message. The guide gives them instant access to WiFi, house rules, and local tips. If they’d like an extra (late checkout, early check-in, etc.), they submit a request that comes to you for approval. You approve or decline. Simple as that.

How are fees handled?

It depends on how your guests booked. For Airbnb, Vrbo, and other platform-managed bookings, you handle payment through the platform as normal — WelcomeDeck just organises the request. For direct bookings and host-managed platforms like Booking.com, once you approve a request the guest receives a secure card payment link to complete the charge.

What happens during the 30-day trial?

Full access to all features for 30 days. The subscription starts automatically after the trial. Cancel anytime before then and you won’t pay a thing.

Connect your Stripe account and receive direct deposits. You keep 100% of extra revenue (minus standard Stripe processing fees).

Do guests need to download an app?

No. WelcomeDeck is a web app. Guests open a link in their browser — no download, no account, no friction.

Can I use my own Stripe account?

Yes. You connect your own Stripe account during setup. Guest payments go directly to you — WelcomeDeck never touches the money.

Is it compliant with Airbnb policies?

Yes. For Airbnb bookings, WelcomeDeck handles the request as an informational upsell — no payment is processed outside the platform. Guests request extras, you approve, and payment stays within Airbnb’s system.

You Spent Months Perfecting Every Detail.Then You Send a Text Message

Replace your check-in text with something guests actually want to open

Three days before arrival you paste a wall of text and hope for the best. The WiFi password is on a laminated card by the router. The bin schedule is buried in paragraph six. Nobody reads it. WelcomeDeck puts everything in one tappable guide.

Start Free Trial See Live Demo

30-day free trial · Cancel anytime

Active

Mar 28 – Apr 2 · 5 nights

Sunset Vista Villa

Welcome, Sarah

Your Stay

Check-in

3:00 pm

Check-out

11:00 am

📍

Salcombe, Devon

Address unlocks at check-in

Essentials

WiFi

SunsetVista_5G

••••••••••

Door Code

4 8 2 7

Left of front door

House Rules

🕐

Check-out 11am

🚭

No smoking

🌙

Quiet after 10pm

♻️

Recycling in blue bin

🚪

Latch the gate

🐾

No pets

From Your Host

Emma

Your host

“The Saturday farmers' market is unmissable — grab a coffee and explore the harbour!

Need Something?

Emma

Your host

Call

Enhance Your Stay

🌙

Late Checkout

Stay until 2 pm

$45Add →

☀️

Early Check-in

Arrive from 12 pm

$40Add →

✨

Mid-Stay Clean

Fresh linens & tidy

$60Add →

🐕

Pet Fee

Bring your dog

$35Add →

WelcomeDeck·Digital guest guide

Works with bookings fromYour own website

Set up in minutes, not days

Add your property

Property name, location, WiFi, cover photo, house rules.

Choose your extras

Pick from late checkout, early check-in, pet fee, parking, luggage storage, mid-stay cleans, or create your own. Set your prices and toggle extras per booking.

Send one link

Drop it into your pre-arrival message. Guests arrive knowing where things are, extras get requested straight from the guide, and the money lands in your account.

Sound familiar

You already have the right information.
It's just trapped in a format your guests will never read.

James has a template. He's been adding to it for five years. A new paragraph after every stay that went slightly wrong. The key safe code is buried in the arrival instructions. The WiFi is in a folder by the bookshelf. The bins are three paragraphs down. He copies it, tweaks the guest name, and sends it three days before arrival.

His guest doesn't read it, and gets lost in it when he tries to find the info he needs.

James

Check-in instructions · Sent 3 days ago

When you get to Cliff Road follow the gravel drive all the way to the end past the wooden gate, if the gate is closed just lift the latch it sticks a bit in the rain. The key safe is on the wall to the left of the front door, the code is 4827, please scramble it after you take the keys out. If you arrive after 9pm please use the side gate instead and go through the garden, the sensor light should come on but it takes a second.

Check-in is from 3pm and checkout is 11am, if you could strip the beds and leave the towels in the bath that would be great. No smoking inside please and shoes off on the upstairs carpet if you don't mind. Bins go out on Wednesday evenings, the recycling is the green bin and general waste is the black one, they live behind the shed.

The heating thermostat is in the hallway just set it to whatever you like, it takes a few minutes for the radiators to warm up. There's a welcome basket on the kitchen counter with some bits from the local farm shop, help yourself.

Oh and the WiFi details are in the blue folder on the bookshelf in the living room along with the TV remote instructions and some local restaurant menus. The network is SunsetVista_5G and the password is in there too. Let me know if you need anything at all, have a wonderful stay!

3 days ago

👍

Your check-in message, reimagined

Before

A wall of text three days before check-in. The door code is buried between the heating instructions and the welcome basket. The WiFi is in a folder by the bookshelf. Nobody reads it all.

Slide to compare

Active

Mar 28 – Apr 2 · 5 nights

Sunset Vista Villa

Welcome, Sarah

Your Stay

Check-in

3:00 pm

Check-out

11:00 am

📍

Salcombe, Devon

Address unlocks at check-in

Essentials

WiFi

SunsetVista_5G

••••••••••

Door Code

4 8 2 7

Left of front door

Enhance Your Stay

🌙

Late Checkout

Stay until 2 pm

$45Add →

☀️

Early Check-in

Arrive from 12 pm

$40Add →

✨

Mid-Stay Clean

Fresh linens & tidy

$60Add →

🐕

Pet Fee

Bring your dog

$35Add →

James

3 days ago

Hi Sarah! So excited to have you staying at Sunset Vista Villa, you're going to love it. The address is 14 Cliff Road, Salcombe, TQ8 8JL — sat nav takes you right to it. Just a few things before you arrive.

When you get to Cliff Road follow the gravel drive all the way to the end past the wooden gate, if the gate is closed just lift the latch it sticks a bit in the rain. The key safe is on the wall to the left of the front door, the code is 4827, please scramble it after you take the keys out. If you arrive after 9pm please use the side gate instead and go through the garden, the sensor light should come on but it takes a second.

Check-in is from 3pm and checkout is 11am, if you could strip the beds and leave the towels in the bath that would be great. No smoking inside please and shoes off on the upstairs carpet if you don't mind. Bins go out on Wednesday evenings, the recycling is the green bin and general waste is the black one, they live behind the shed.

The heating thermostat is in the hallway just set it to whatever you like, it takes a few minutes for the radiators to warm up. There's a welcome basket on the kitchen counter with some bits from the local farm shop, help yourself.

Oh and the WiFi details are in the blue folder on the bookshelf in the living room along with the TV remote instructions and some local restaurant menus. The network is SunsetVista_5G and the password is in there too. Let me know if you need anything at all, have a wonderful stay!

👍

After

Everything structured, tappable, and always accessible. Guests find what they need in seconds. You stop repeating yourself.

The same questions every stay, answered before they ask

Included on every plan. Your check-in information, finally in a format guests actually open.

Arrival Guide

Parking, entry notes, directions. Written once. Findable before they even turn into your road.

Instant WiFi & Key Code

No more guests squinting at the laminated card by the router. One tap to copy, straight to their phone.

House Rules

Not buried in a message thread from day one. Accessible throughout the stay, readable before anything goes wrong.

Local Tips

The coffee shop you always recommend, the walk nobody knows about, the restaurant they'll thank you for. Typed once, shared with every guest.

Earn More

Guests already want these things. Most hosts find them too awkward to bring up

You set the price. You approve the request. The money lands in your account.

Late Checkout

Too much admin to offer it manually. Now guests request it themselves. You just approve with one tap.

Early Check-in

Property was free in the morning and you gave that time away. Set a price. If the morning slot is free, it earns instead of sitting idle.

Pet Fee

You know the message: 'We have a small dog, is that okay?' Now the answer is a listed fee, not a judgment call every time.

Luggage Drop-off

Guests ask to drop bags early. You say yes because you feel bad saying no. Put it in the guide with a price and the guilt trip disappears.

Mid-Stay Clean

For longer stays, guests often want a refresh. They can request one, you set the price, and both sides know what they're getting. No back-and-forth about what's included.

Parking

Your driveway sits empty on turnover days while guests circle for street parking. List the spot, set the fee, it either gets taken or it doesn't.

Custom Extras

Every host has something. Airport transfers, a welcome hamper, a bike for hire. If you've been arranging it over WhatsApp, put it here instead.

Late checkout stops feeling like a favour,
it becomes a feature of their stay

Guests request extras from the guide, not from you.

Asking you

A message to a host is a favour.

Tapping the guide

A tap in the guide is a transaction.

Founding Host Program

Help us build the future of boutique hospitality.

Join our first 50 Founding Hosts. You'll get direct access to our team, priority feature requests, and the 5-star digital guide your property deserves.

Start Free Trial

No commitment. Cancel anytime during your trial.

The subscription that earns its keep

One late checkout request typically covers two or three months of subscription cost. The maths does not require a lot of bookings.

* Standard Stripe processing fees apply to card transactions.

Single

.../mo

1 property

Unlimited guests
All extra types
Timed access codes
Local tips & house rules
Revenue analytics

Start Free Trial

Frequently Asked Questions

Your next guests could arrive to something better than a wall of text

Add your property, set your prices, send one link. That's the setup. Your guide is live before your next guests check in.

Start Free Trial See Live Demo

30-day free trial. Cancel anytime.